Contact Budget Proxies: no question is too basic
Never used a proxy before? You're in the right place. Ask us which type to buy, where the settings go or what a word on our site means, and someone from the team will write back to you. Partnership ideas are welcome here too.
Three ways to get hold of us
Use whichever feels easiest. Each message goes to a person on our team rather than an automatic reply, and there are no menus to click through before you're heard.
Everyday questions
Help choosing, setting up or logging in, a question about an invoice, or anything else to do with your proxies. If in doubt, use this one.
[email protected]Report misuse
This inbox is just for reports. Write here if you believe someone is abusing our network, or if one of our policies worries you.
[email protected]Use the form
You don't have to sign up first. Type your question into the form lower down this page and our answer will arrive in your email inbox.
Go to the form →When we're here, and how quickly we reply
Someone is on the help desk at every hour of every day, weekends and holidays included, so it's fine to write late at night.
How long a first email reply usually takes. A quick question, such as where to paste your username and password, is often answered much sooner.
That's how fast your proxies are delivered once you've paid, with nothing for us to switch on. So when something isn't working, it's usually a setting, and we can help you find it.
We're new, and we know quick replies are how a new service earns trust. If an answer seems slow in coming, write again. A reminder never bothers us.
Write to us
Handy if you haven't bought anything yet, or your question isn't about one account. Write it however you like; you don't need any technical terms.
Four things that get you a faster answer
Put a little detail in your first message and we won't need to write back with questions of our own. Include whatever you can from this list. You don't need all four.
The email you signed up with
Send your message from the address you used to order, or type it in, so we can look up your account without asking you for it.
Your order reference
Asking about something you bought? Add the order or invoice number. Every invoice is kept under Dashboard → History.
What you were trying to do
Name the app or tool you were using and the website you were visiting, then say what you expected and what happened instead. Everyday words are fine.
The exact error message
Copy the words exactly as they appear on screen, or attach a screenshot. Even a short error code helps us track down the cause.
You may find the answer here first
A lot of questions already have a written answer. These pages are open at any hour, so you may well have it solved before we've even read your message.
Our FAQ
Beginner questions about buying, setting up and billing, answered without jargon.
Read the FAQ →Step-by-step guides
Setup walkthroughs for popular tools, written in small, easy steps.
Browse the guides →Developer docs
Only relevant if you write code. They cover the API's endpoints, how to sign in to it and sample code.
Open the docs →Your account dashboard
See your proxies, how much data is left and your renewals, whenever you like, with no waiting for us.
Go to your dashboard →Need a lot of data?
Started small and now need more? You still pay as you go, from $2.49/GB, with no minimum spend and no contract. If you're planning heavy use, want an allocation shaped around how you work, or would simply like a chat before buying, email us and we'll find what fits your budget together.
Questions about money
A charge you don't recognise, an invoice you need, or a refund you think is due? Billing here is pay-as-you-go, so the only thing you're ever charged for is the data you order.
Invoices and receipts
Each one is in your dashboard, ready to download at any time. Can't find the one you need? Ask, and we'll send a copy.
Getting a refund
The refund policy sets out when you can get money back and how to ask for it. A quick read before you write in can save you a wait later.
Read the refund policy →Seen someone misusing our proxies?
A clean network protects every customer, so abuse reports are acted on rather than filed away. If you believe someone is using our service against our policies, tell us and we'll start checking straight away. Include whatever you have: IP addresses, dates and times, screenshots or other evidence. More detail lets us act faster.
Already bought? Help with setup and connections
Already a customer? This is the hands-on help we give with your proxies and your account, at whatever pace suits you.
Setting up
How your proxies check it's really you (authentication), which address and port to type in (the endpoint), and getting your app or tool connected.
When it won't connect
Proxy won't connect at all, or keeps dropping out? Send us the error text and we'll go through it with you, one step at a time.
Data and top-ups
Your dashboard shows how much data is left while you use it. We can show you where to find that figure, and how to top up from the dashboard when you're running low.
What you can count on
Every message is read by a person. There's no bot, and no scripted loop meant to wear you down until you stop asking. Trust takes time for a new brand, and we plan to earn it by answering fast and talking plainly. We keep no traffic logs, so where you go online stays your business. If we get something wrong, say so and we'll fix it.
Who runs this site
budgetproxies.com belongs to Budget Proxies, a seller of ethically sourced proxy data at open, pay-as-you-go prices. Press questions, partnership ideas and other business matters can go to [email protected], and we'll hand them to the right person.
The legal bit
© 2026 Budget Proxies — budgetproxies.com. All rights reserved.
For legal matters, billing, or anything about the company itself, email [email protected].
Social media and your account
Please never post your proxy login, your password or payment details on a social network, where anyone could read them.
Questions about your account, payments or setup belong in email or a support ticket. They stay private there, and they reach us sooner.
Quick answers before you write
How long will I wait for a reply?
Usually less than an hour for the first reply, at any time of day, because support is staffed 24/7. When it's busy it can take a bit longer, but answering within the hour is still what we aim for.
Do I need an account to ask a question?
No. Anyone can email us or fill in the form on this page, customer or not. If you do have an account, mentioning its email address helps us find your order faster.
Which email address is for what?
[email protected] is for everything general: questions before you buy, help with setup, and billing. [email protected] is only for reporting misuse of the network.
Can you help me choose before I spend anything?
Yes, and we'd rather you asked than guessed. Tell us what you want to do and we'll suggest a proxy type and an amount of data that fit, with no obligation to buy.
Not sure where to start?
Begin with the FAQ, which is written for people new to proxies. When you're ready, compare the plans. Delivery is instant, so you could be set up within minutes of paying.
